Delivery Information
Shipping Policies
DELIVERY & CARRIERS:
We use the least expensive and most expeditious form of transportation to ship your products. We use a combination of UPS/FEDEX for items under 100 lbs. and motor freight for items over 100 lbs. Arrangements can be made to use a customer’s UPS/FEDEX account or other common carrier. Special services such as Next Day Service, 2nd Day Service, Saturday Delivery, and delivery via USPS are available at an additional cost. Please note that items delivered via motor freight are delivered to the loading dock only. Delivery does not include a truck with a lift gate or inside delivery service. Deliveries made to residential locations could also incur additional charges. If you require any of these services, please contact your sales representative.
SHIPPING & HANDLING CHARGES:
Shipping charges vary by item and are calculated based upon the weight of the item, dimensions, and shipping method used. All orders are subject to a minimum shipping and handling charge of $6.00. Please contact a Whitaker Brothers® sales representative for specific information regarding shipping charges.
- UPS: $6.00
- FEDEX: $15.00
- USPS: $15.00
INTERNATIONAL SHIPPING:
International Shipping Click Below
Whitaker Brothers® can deliver your goods anywhere in the world! Shipments outside the U.S. (the 48 contiguous states) will usually incur additional charges and/or delays. Whitaker Brothers® is not responsible for any delays, customs, duties, brokerage fees, import, surcharges, and/or any other taxes and fees – imposed by countries or carriers. However, we will make every effort to facilitate a smooth transition and delivery. Please check with us before your order is placed should you have any questions concerning these issues. Military delivery to an APO/FPO can only be shipped via the US Postal Service with a 70 lbs. weight limit.
SHIPPING NOTICE / DAMAGED GOODS:
DO NOT sign the delivery receipt until you have inspected and accepted the shipment for all physical damage. Packages are shipped in new condition. If packages are signed for without noting physical damage, we can not be responsible for the items you accept. DO NOT limit your ability to collect damage claims. Please note on the driver’s paperwork refusal of shipment or any other exceptions. Your notes on the shipping receipt or bill of lading will make it possible for us to pursue a shipping damage claim if applicable. Please unpack and inspect all equipment on receipt to ensure the correct item has been shipped and that it has not arrived damaged or not working properly. In any of these events, please contact our customer service department immediately. Once we have evaluated the problem, we will make all necessary corrections.